Customer Support

Returns & Warranty Information

We stand behind the quality of our products. Learn about our hassle-free returns process and comprehensive warranty coverage.

Returns Policy

We want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, you can return most items within 30 days of delivery for a full refund or exchange.

Return Eligibility
  • Items must be in original, unused condition with all original packaging and tags attached
  • Returns must be initiated within 30 days of delivery
  • Proof of purchase (order number or receipt) is required
  • Customized or personalized products cannot be returned unless defective
  • Software, digital products, and gift cards are not eligible for return
How to Return an Item
  1. Log into your account and navigate to your order history
  2. Get the order containing the item(s) you wish to return
  3. Reach out to us via email to generate the return shipping label
  4. Package the item(s) securely with all original packaging
  5. Attach the return shipping label to your package
  6. Drop off your package at the designated shipping carrier

Please note: Return shipping costs are the responsibility of the customer unless the return is due to our error or a defective product.

Warranty Information

All our products come with a standard manufacturer's warranty against defects in materials and workmanship. Warranty coverage varies by product category.

Standard Warranty

Covers manufacturing defects for 1 year from the date of purchase.

CERTECH 25 Year Certified Warranty

Available when installed by CERTECH certified technicians

What's Covered
  • Manufacturing defects in materials and workmanship
  • Electrical or mechanical failures during normal use

What's Not Covered
  • Damage from accidents, misuse, or abuse
  • Normal wear and tear
  • Cosmetic damage that doesn't affect functionality
  • Damage from improper maintenance or modifications
  • Products with altered or removed serial numbers
Additional Warranty Information

For more details on our warranty policies, please refer to our Warranty Terms page.

Filing a Warranty Claim

If you believe your product is defective and covered under warranty, please follow these steps to file a warranty claim.

1
Gather Your Information

Collect your proof of purchase, product serial number, and detailed description of the issue.

2
Contact Customer Service

Reach out to our support team via email, or the contact form on our website.

3
Evaluation

Our technical team will evaluate your claim and may request additional information or photos.

4
Resolution

If approved, we'll repair or replace your product according to our warranty terms.

Tip: Keep all original packaging and documentation for your products until the warranty period expires. This makes the claim process smoother if you need service.

Frequently Asked Questions

Once we receive your returned item, refunds typically take 3-5 business days to process. The time it takes for the funds to appear in your account depends on your payment method and financial institution, usually an additional 2-10 business days.
Yes, exchanges are available for items of equal or lesser value. If you choose an item of greater value, you'll need to pay the difference. To request an exchange, follow the same process as returns but select 'Exchange' instead of 'Return' in your order history.

Still Have Questions?

Our customer support team is always ready to help you with any questions about returns, warranties, or product support.

Contact Support