Shipping Information

Everything you need to know about our shipping policies, delivery times, and tracking your order.

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Delivery Options

Your delivery option will be automatically selected based on your location and items ordered. All shipping prices include GST and are calculated based on your delivery location, number of items, and product weight. Please note that in rare instances, prices may vary for deliveries to rural or remote areas.

Standard Delivery

$19.95 inc. GST

2-4 business days

Australia Post Standard Parcel Post, Orders typically delivered within 2+ business days
  • Tracked delivery
  • Signature on delivery available
  • Reliable Australia-wide coverage

Express Delivery

24.95 inc.GST

Metro : ExpressAusPost
Rural/Bulky : Direct Freight Road Express
  • Tracked delivery
  • Signature on delivery available
  • Reliable Australia-wide coverage

Local Pickup

Free

Usually ready within 2 hours on working days

Collection from our Sydney Warehouse

Shipping Rates

Shipping costs are automatically calculated at checkout based on your delivery zone. Our delivery zones are determined by courier service areas and geographic locations.

Free Shipping Available!

For Orders over $300

Zone Areas Covered Delivery Time Shipping Cost
1 Sydney Metro , Melbourne Metro , Brisbane metro
Next Day Delivery
From $19.95
2 Sydney Rural, Melbourne Rural, Brisbane Rural
2-3 business days
Contact Us
3 Adelaide Metro
2-3 business days
From $15.95
4 Perth Metro
4-5 business days
From $15.95

Note: Delivery zones are determined by courier service areas. If you're unsure which zone you're in, our system will automatically calculate this at checkout based on your postcode.

Order Processing & Dispatch Times

We pride ourselves on fast order processing and dispatch. Most orders are processed and dispatched within 1-2 business days, with many qualifying for same-day dispatch.

Same-Day Dispatch

Orders placed before 11:00 AM (AEST) on business days are typically dispatched the same day, subject to stock availability.

Next Business Day

Orders placed after the cut-off time will be processed and dispatched the next business day. Business days are Monday-Friday, excluding public holidays.

Where We Deliver

We deliver to most locations across Australia. Our extensive courier network ensures reliable delivery to both metropolitan and regional areas.

We Deliver To

All major metropolitan areas including Sydney, Melbourne, Brisbane, Adelaide, Perth, Hobart, Darwin, and Canberra. Most regional towns and suburbs across NSW, VIC, QLD, SA, WA, TAS, NT, and ACT.

Remote & Regional Areas

Remote and regional areas may incur additional freight charges. This includes parts of WA, NT, TAS, and some non-metro regions. You'll be notified of any extra charges before your order is dispatched.

Important: If additional freight charges apply to your location, we will contact you after you place your order. You can choose to proceed with the extra charge or receive a full refund.

Areas We Cannot Deliver To

Unfortunately, we cannot deliver to: PO Boxes (for items that don't fit in standard Australia Post satchels), Parcel lockers (for large items), Australian islands off the mainland (except Tasmania), International addresses.

Order Tracking

Once your order ships, you will receive a confirmation email with tracking information.

How to Track Your Order:

  1. 1

    Check Your Email

    You'll receive a shipping confirmation email with your tracking number once your order is dispatched.

  2. 2

    Log Into Your Account

    View your order history and track all shipments in one convenient location.

  3. 3

    Use the Tracking Link

    Click the tracking link in your email to see real-time updates on your delivery status.

Important Delivery Information

Please review these important notes about our delivery service to ensure a smooth delivery experience.

Delivery Attempts

Couriers will not call before delivery. If you're not home, a card will be left and your parcel can be collected from the nearest depot or post office.

Frequently Asked Questions

What if my item is large or bulky?
While our standard shipping rates apply to most orders, bulky or oversized items may incur additional shipping charges. In these cases, our team will obtain a dynamic shipping quote based on the item’s size, weight, and your delivery location, using our partnered carriers. We’ll contact you after your order is placed to confirm the updated shipping cost and get your approval before proceeding. No charges will be applied without your consent.
When will my order arrive?
Standard delivery takes 2-4 business days after order is dispatched. Express shipping takes 1-2 business days.
Can I change my shipping address after placing an order?
If your order hasn’t been processed or shipped yet, we may be able to update the address. Please contact us immediately on sales@sparkyzone.com.au with your order number and correct details
Do you deliver to rural or remote areas (POA locations)?
Yes, we do deliver to rural and remote locations across Australia. However, some areas are classified by our delivery partners as POA (Price on Application) locations. If your shipping address falls within one of these zones, our team will contact you after checkout to confirm any additional delivery charges and updated delivery timeframes before your order is dispatched.
Do you offer local pickup?
Yes! Local pickup is available from the Sydney Warehouse in NSW. If a product is eligible for pickup at this location, you'll see the "Available for Pickup" option displayed on the product page. Simply select local pickup at checkout, and we’ll notify you when your order is ready for collection.

Need Help With Shipping?

Our team is ready to answer your questions about delivery times, shipping costs, or tracking your order.

Contact Support